Tuff Tub

Below are the delivery services that we offer as well as any important information to consider before placing your order on our website. Once your order has been submitted by default you agree that you have read, understood, and agree with the information on this page.

Delivery Lead Times

All delivery lead times are estimates and not a guaranteed timeframe for delivery. Certain factors outside of our control may affect the actual delivery date where we cannot assume responsibility, as such, we may not be able to offer credits for deliveries outside of the estimated lead times.

Economy Delivery - 2-3 Working Days

Express Delivery - 1-2 Working Days

Delivery Cut-Off Time

Orders placed after 3pm will add an additional working day to the lead time. For example, an order placed on our express delivery service after 3.30pm on a Tuesday will arrive on the Thursday at the latest.

Delivery Days

Delivery days may also be referred to as “working days”. A “working day” is defined as Monday-Friday, not including bank holidays. For example, an order placed on a Monday on our standard delivery service before the day's cut-off is estimated to be delivered by the Thursday at the latest (as the third “working day” on a 2-3 working day delivery service).

Re-Delivery Charges

You may be required to be present at the premises to sign for the goods and assist with offloading the vehicle. If you are unable to sign for the goods at the time of delivery, or assist with the vehicle offload then re-delivery charges may apply.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@binbase.co.uk. Please note that returns will need to be sent to our returns address, contact us for details. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@binbase.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.